Frequently Asked Questions
Welcome to Truly Wild! Do you have any questions about our shirts, shipping, or about what we do and why? We've answered some for you below!
If you can't find your question please send us an email at firstname.lastname@example.org
We want your shopping experience a pleasure! That's why we offer FREE returns and FREE exchanges in the USA.
If you need to return your item for any reason, simply drop us an email at email@example.com within 30 days of your purchase.
You can read more about our refunds and exchanges procedures here.
Orders over $50 receive FREE shipping in the US!
Unders under $50 are charged $5 shipping within the US
Shipping to Canada is $17 flat rate for all orders.
Due to the disruptions in international mail that Covid 19 is causing, we are currently only shipping to the USA and Canada.
We hope to extend our shipping to other countries once reliable mail services have been restored.
All orders placed before 10 AM will ship the same day. Orders placed after 10 AM will ship the following day.
Bamboo is a fast-growing plant that doesn't require much water or pesticides and it naturally regenerates. If planted and harvested conscientiously, this makes it an earth-friendly sustainable crop. But the process which is used to turn it into fabric is not so environmentally friendly. Specifically we are referring to "bamboo viscose".
The vast majority of commercial producers of bamboo fabric use a viscose process to create bamboo rayon. This process requires the use of powerful toxic chemicals to dissolve the cellulose into a gooey viscose substance which is then pushed through spinnerets to create fibers.
About half of all the dangerous chemicals used to create rayon fabrics cannot be reused and are discharged into the environment, creating massive amounts of toxic pollution. On top of that, substantial waste-gas emissions are produced by the “xanthation” process, another step in production.
While bamboo rayon is a smooth and silky product, it is not environmentally sustainable. Technologies are evolving and we are keeping an eye out for the day when sustainably-produced bamboo fabrics become commercially available. Then we’ll definitely consider bamboo again!
Sometimes! When you look at the materials on a hemp shirt you might find "hemp viscose". And yes, viscose hemp has all the same problems as viscose bamboo mentioned above. Regulations require bamboo fabric producers to disclose the process by labeling it “viscose”. However, this is not yet true for hemp, so some viscose hemp fabrics may often be labeled simply as “hemp”. What to do?
You need to know your source. Unlike bamboo, mechanical processes for separating hemp fibers are already commercially available. This process, referred to as “retting” or “decortication” uses no toxic chemicals to break the plant into fibers that can be spun into thread.
We only use mechanically processed hemp, never viscose.
The difference between viscose and mechanically processed hemp is in the touch. Viscose is very smooth and flowy, to the point that it feels like a synthetic fiber.
In our hemp shirts you can feel the natural fibers. The more you wash them, the softer they get. As Cristina says..."they feel like a cozy hug!”
We agree that this is not ideal.
Hemp has only quite-recently become legal to grow in the United States again. Unfortunately it is still heavily regulated and is challenging to produce under current legislation. The majority of the world’s hemp is currently grown in China, and we've partnered with a company that takes sustainability and social responsibility very seriously.
In order to help compensate for the increased CO2 emissions of international shipping, they participate in a carbon offsetting program. They also use a small factory with only 20 employees that is ISO 9001 and ISO 14001 certified.
We chose to sell hemp shirts made in China so that we can increase the demand for hemp fabrics here at home in the United States. We would love to see hemp production increase in the US so we can become ever more sustainable. Help us boost the demand for this wonderful, cozy, eco-friendly fabric!